JCA 2026 Retail Assistant

Job Opportunity: Retail Assistant – JCA Condover Hall

Location: Condover Hall, Shrewsbury

Contract Type: Seasonal Part-Time (2nd June – October 2026, includes Sunday shifts)

Reports To: Customer Care & Retail Manager.

About JCA & Condover Hall

At JCA, we believe in creating unforgettable experiences through adventure, teamwork, and hospitality. Condover Hall is a stunning Grade I listed Elizabethan manor house located just outside Shrewsbury. Each year, thousands of guests stay with us for residential activity breaks, and our retail team plays a key role in welcoming guests to our onsite gift shop.

Benefits:

• Salary up to £12.82 per hour
• Staff events and ‘Friends & Family Activity Days’
• Employee discounts via Benefit Hub
• Free DBS check
• Please note: Accommodation is not available; own transport required due to location

The Role: Retail Assistant

As a Retail Assistant, you will be part of a highly motivated team, providing the highest standards of service to guests in our onsite gift shop. This will involve performing routine cleaning tasks such as cleaning, re-stocking and using our till systems. It is expected our Retail Assistants will take pride in their work, enjoy working as part of a team as well as under their own initiative, and thrive in a busy, hands-on environment.

This is a seasonal role working 30 hours per week.

Your weekly shifts would be:

• Tuesday 11.00am – 7.30pm
• Wednesday: 11.00am – 7.30pm
• Thursday: 11.00am – 7.30pm
• Sunday 10.30am – 5.00pm

Key Responsibilities:

• Serving customers (mainly school age children) in our on-site shop in the manor house (you are not expected to work in the bar).
• Regularly clean and re-stock our gift shop and bar.
• Physical tasks such as putting away deliveries, lifting and moving sometimes heavy boxes of drinks and merchandise.
• Being on your feet for a large part of the day, including using stairs.
• Handling money including cashing-up your own till.
• Performing monthly stock checks.
• Ensuring all health and safety procedures are effectively adhered to.

Teamwork & Guest Experience

• Work efficiently during the season, including our busy peak-season periods.
• Support other departments when required to ensure smooth operation across the site.
• Contribute to creating a welcoming and positive environment for all guests.

Essential Skills & Experience

• Excellent attention to detail and pride in maintaining high standards.
• Able to work both independently and as part of a team.
• Reliable, responsible, and willing to learn new skills.
• Comfortable working in a fast-paced, physically active role.
• Previous experience in retail and/or customer service is desirable but not essential.
• This role is open to those aged 18 year and over.

The recruitment process

• Once we receive your application, you will be contacted by one of our team regarding the next steps.
• These roles involve working with children and we follow safer recruiting practices.  We are required to obtain references and a Basic or Enhanced DBS check prior to employment (we cover the cost and organise it for you).  You will be required to provide referee details and a selection of ID documents such as a Passport or Full Birth Certificate.

Our Commitment to Inclusion

At JCA, we know that diverse teams deliver better results. We’re building a culture where everyone feels welcome, respected, and supported to thrive. We’re committed to equity, inclusivity, and tackling unconscious bias at every level of our organisation.

* Our Recruitment Team is based at our Head Office in Brighton so we may call you from a Brighton number (01273) *