JCA 2026 General Assistant

Job Opportunity: General Assistant – JCA Condover Hall

Location: Condover Hall, Shrewsbury

Contract Type: Seasonal Part-Time (now to 30th September 2026, part time evenings)

Reports To: Activities Manager

About JCA & Condover Hall

At JCA, we believe in creating unforgettable experiences through adventure, teamwork, and hospitality. Condover Hall is a stunning Grade I listed Elizabethan manor house located just outside Shrewsbury. Each year, thousands of guests stay with us for residential activity breaks, and our housekeeping team plays a key role in ensuring every guest enjoys a clean, welcoming, and comfortable environment.

Benefits:

• Salary up to £12.82 per hour.
• Staff events and Friends & Family activity days.
• Employee discounts via Benefit Hub.
• Free DBS check.
• Please note: Accommodation is not available; own transport required due to location.

The Role: General Assistant

As a General Assistant you will support across multiple departments, each motivated in providing the highest standards of service to our guests at Condover Hall.  The role will involve interacting with guests and colleagues, working with activities equipment and supporting with hospitality tasks.  It is expected our General Assistants will take pride in their work, enjoy working as part of a team, and thrive in a busy, hands-on environment.

This is a seasonal role working evenings from 5:00pm to 9:00pm Monday to Thursday.

Key Responsibilities:

Guest Accommodation & Facilities

• Clean guest rooms and bathrooms to a high standard.
• Prepare beds and ensure fresh linen and supplies are ready for guest arrivals.
• Clean and maintain communal areas, including corridors, lounges, and the swimming pool area.
• Support with reactive Maintenance issues

Guest Operations & Customer Service

• Assisting with setting up evening entertainment equipment for our Activities Team according to the guests timetable.
• Welcoming and serving guests on our Reception desk and Gift Shop.
• Deliver excellent customer service by dealing with telephone and in-person guest queries.
• Serving guests and colleagues evening meals in our Canteen.
• Maintain health, safety, and cleanliness standards at all times.

Teamwork & Guest Experience

• Work efficiently during the busy evenings.
• Support other departments as required to ensure smooth operation across the site.
• Contribute to creating a welcoming and positive environment for all guests.

Essential Skills & Experience

• Excellent attention to detail and pride in maintaining high standards.
• Able to work both independently and as part of a team.
• Reliable, responsible, and willing to learn new skills.
• Comfortable working in a fast-paced, physically active role.
• Able to be flexible and reactive working in a multi-faceted role.
• Previous experience in a similar role is desirable but not essential.

The Recruitment Process

• Once we receive your application, one of our team will be in touch regarding the next steps.
• These roles involves working with children and we follow safer recruiting practices.  We are required to obtain references and a Basic or Enhanced DBS check prior to employment (we cover the cost and organise it for you).  You will be required to provide referee details and a selection of ID documents such as a Passport or Full Birth Certificate.

*Our Recruitment Team is based at our Head Office in Brighton so we may call you from a Brighton number (01273)*