JCA 2026 Receptionist & Administrator

Job Opportunity: Receptionist & Administrator – JCA Condover Hall

Location: Condover Hall, Shrewsbury

Contract Type: Seasonal Part-Time (Now to October 2026, includes Sunday shifts)

Reports To: Customer Care, Admin & Retail Manager.

About JCA & Condover Hall

At JCA, we believe in creating unforgettable experiences through adventure, teamwork, and hospitality. Condover Hall is a stunning Grade I listed Elizabethan manor house located just outside Shrewsbury. Each year, thousands of guests stay with us for residential activity breaks.

Benefits:

• Salary up to £12.82 per hour
• Staff events and ‘Friends & Family Activity Days’
• Employee discounts via Benefit Hub
• Free DBS check
• Please note: Accommodation is not available; own transport required due to location

The Role: Retail Assistant

As a Receptionist & Administrator, you will be part of a highly motivated team at the heart of our operation providing the highest standards of service to guests. This will involve in-person customer service and operational administration. It is expected our Receptionist & Administrator will take pride in their work, enjoy working as part of a team as well as under their own initiative, and thrive in a busy, hands-on environment.

This is a seasonal role working 16 hours per week.

Your weekly shifts would be:

• Sunday 8.30am – 5.00pm
• Monday 8.30am – 5.00pm

Key Responsibilities:

• Running the reception desk, delivering an exception standard of customer service.
• Preparing guest arrival documents and arranging room keys.
• Collating guest information and passing on to other departments in a timely manner, including guest numbers and dietary requirements.
• Checking in arriving groups, ensuring they receive all the information they need for their stay.
• Checking out departing groups, ensuring all keys are collected in.
• Dealing with guest questions and issues by phone, email and in person.
• Answering telephone calls and passing on messages to the relevant departments in a polite and organised manner.
• Organising and returning claimed lost property.
• Liaise with other on-site departments and our Brighton Office team.
• Additional administrative tasks based on the current operation at Condover Hall.

Teamwork & Guest Experience

• Work efficiently during the season, including our busy peak-season periods.
• Support other departments when required to ensure smooth operation across the site.
• Contribute to creating a welcoming and positive environment for all guests.

Essential Skills & Experience

• Previous experience in an administrative/reception role.
• Excellent attention to detail and pride in maintaining high standards.
• A good working knowledge of Microsoft Office. Competent use of Word, Excel and Outlook is essential.
• Excellent customer service, approachable and friendly; you’ll often be the first face our guests see when they arrive.
• Work well under pressure in a fast-paced role
• Comfortable with to organising and prioritising your own workload.
• Happy to work collaboratively with different departments at Condover Hall and Brighton office using varied methods, but also able to work independently when needed.
• Reliable, responsible, and willing to learn new skills.

The recruitment process

• Once we receive your application, you will be contacted by one of our team regarding the next steps.
• These roles involve working with children and we follow safer recruiting practices.  We are required to obtain references and a Basic or Enhanced DBS check prior to employment (we cover the cost and organise it for you).  You will be required to provide referee details and a selection of ID documents such as a Passport or Full Birth Certificate.

Our Commitment to Inclusion

At JCA, we know that diverse teams deliver better results. We’re building a culture where everyone feels welcome, respected, and supported to thrive. We’re committed to equity, inclusivity, and tackling unconscious bias at every level of our organisation.

* Our Recruitment Team is based at our Head Office in Brighton so we may call you from a Brighton number (01273) *